Privacy Policy
This policy explains what personal information Double Glazing Hub (“we”, “us”) collects when you use this website and submit the enquiry form, how we use it, how long we keep it, and your rights. We are the data controller for the details you submit through this site.
What we collect
When you complete the enquiry form we collect the details you enter:
- Your first name and last name
- Your email address
- Your phone number
- Your postcode
- Whether you are a homeowner (your answer to the ownership question)
We also automatically collect marketing attribution data so we understand how visitors reach the site. This includes the campaign source and other UTM values (for example utm_source, utm_campaign, utm_medium), any advertising click identifiers passed in the URL by ad platforms (for example a Google or Meta click id), the page you first landed on, your browser user-agent and your IP address.
How we use your information
We use your details to match you with one or more vetted local installers and to arrange the free, no-obligation quotes you have asked for. We will contact you by phone about your enquiry — that contact is directly related to the application you made through this site. We may also use the marketing attribution data to measure and improve our campaigns.
Our lawful basis is your consent (given when you submit the form) and our legitimate interest in responding to your enquiry and running the service you asked to use.
Who we share it with
Qualified enquiries may be passed to a matched local installer so they can prepare your quote and contact you about it. We share only what is needed for that purpose. We also use trusted service providers (for example hosting and communications suppliers) who process data on our behalf under contract. We do not sell your data for unrelated marketing.
How long we keep it
We keep enquiry details for as long as needed to handle your request and for a reasonable period afterwards for record-keeping, typically 24 months, unless you ask us to delete them sooner or we are required to keep them longer by law. Marketing attribution data is retained for a shorter period in line with our analytics settings.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, and to data portability. You can also withdraw consent at any time. To exercise any of these rights, or if you have a question about your data, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
We set a small number of first-party cookies for marketing attribution. See our cookie policy for the full details.
Contact us
To ask about your data or exercise any of your rights, please get in touch using the contact route on this website (start from the homepage) and mark your message ‘Data request’ for the attention of our privacy contact. We aim to respond within one calendar month.
We may update this policy from time to time; the current version always appears on this page.